Los
Angeles
AT Hollywood Park
By Sofi Stadium
Feature Presentation
Coming Soon
John Hughes
Scorsese
Frequently Asked Questions
CineVita Experience
What can I expect from a CineVita show?
Each show at CineVita is a live cinematic experience that immerses audiences in the worlds of the most iconic filmmakers of all time. This 360 degree theatrical concert features live singers, actors, dancers performing some of the greatest soundtracks of all time.
Where is CineVita located?
How long does the experience last?
Can I take photos or record the experience?
The use of cameras or recording devices is strictly prohibited during performances. However, you are welcome to take photos before and after the show around the venue.
Will there be interaction with the performers?
CineVita shows are immersive but not interactive.
Do I need to watch the movies before attending?
Will there be merchandise available?
Is there a dress code?
Who do I contact for special dietary needs (e.g., vegan, etc.)?
Venue Information
Is CineVita an indoor or outdoor venue?
Is there air conditioning?
Yes, CineVita is fully air-conditioned.
Will food and beverages be available for purchase?
Are there seats available during the experience?
Yes, this is a fully seated event.
Are restrooms available on-site?
Is there a coat check?
Can I bring animals? Are service dogs allowed?
What items are prohibited at CineVita?
Will there be strobe lights or effects during the show?
Yes, the production includes strobe lights, loud noises, theatrical fog/haze, and scenes with adult language and violence.
Is there a Lost and Found?
Please see a member of the Front Of House team during the event or contact [email protected] afterward to inquire about lost items.
Ticket Information
Where can I purchase tickets?
There is no physical box office at the CineVita, please purchase tickets online in advance.
Can I make group bookings or receive group discounts?
What is the refund/exchange policy?
Tickets are generally non-refundable. However, under special circumstances, contact us with your request, including your ticket order number.
Do I need to print my ticket?
I can't find my ticket. What should I do?
Please check your email, including your spam/junk folder. If you still cannot find it, contact us.
Can I transfer my tickets to another person?
Yes, tickets can be transferred for free via the Universe app by clicking “Transfer Tickets.”
Can I purchase tickets at the door?
What types of tickets are available?
Do you offer press passes?
For press inquiries, please contact [email protected].
Accessibility and Special Accommodations
What is the minimum age requirement?
Is the venue wheelchair accessible?
Is the experience accessible for deaf or hearing-impaired guests?
Yes, enhanced hearing devices are available upon request from House Management.
When do the doors open?
Doors open 90 minutes before showtime.
What happens if I arrive late?
Late guests will be seated at specific points during the show. Please follow the guidance of the staff.
Is smoking or vaping allowed?
No, smoking or vaping is prohibited.
Does CineVita validate parking?
Currently, CineVita does not validate parking.
Is valet parking available?
Valet parking is not available at this time.
Are there electric vehicle (EV) charging stations?
Yes, EV charging stations are located on the first floor of the parking garage.
Where is rideshare drop-off and pick-up?
General Information
Does CineVita accept cash?
No, CineVita is a cash-free venue. We accept debit/credit cards and contactless payments like Apple Pay.
Are children allowed at CineVita?
Is there Wifi at CineVita?
What kind of bags can I bring?
Can I bring a water bottle?
CineVita General Venue Policies
Alcohol Serving & Consumption
Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:
- CineVita reserves the right to deny entry to anyone displaying visible signs of impairment/intoxication.
- All guests will be expected to show identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver’s License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo, and Mexican Consular Card. All other forms of Photo Identification are not accepted.
- CineVita reserves the right to eject anyone under the age of twenty-one (21) who is observed to be in possession of, or consuming alcohol on the premises.
- CineVita implements ongoing responsible alcohol management training sessions for its serving staff.
- Guests must discard alcoholic beverages prior to exiting the premises.
Guest Code of Conduct
Guests will be treated in a consistent, professional, and courteous manner by all venue team members.
Guests agree to follow the venue’s health and safety policies, as well as all applicable Centers for Disease Control and Prevention (CDC) guidance, local, state, and federal orders, regulations, and ordinances pertaining to health and safety at all times while at the venue. Health and safety policies may be posted throughout the venue and on tickets.
Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner. Management reserves the right to deny entry into the venue and/or refuse service to guests displaying visible signs of impairment/intoxication.
Guests will sit only in their ticketed seats or designated sections, when applicable.
Guests must always possess a valid ticket and/or credential and provide it when requested by staff.
For seated events, guests are permitted to sit or stand during an event only if they are occupying the area in front of their ticketed seat or section. Standing in aisles and/or on chairs is strictly prohibited.
Guests who engage in disruptive behavior (including foul/abusive language or obscene gestures), fighting, or throwing objects will be immediately ejected from the venue without refund or reimbursement.
Any obscene or indecent messages on signs or clothing will not be permitted.
Guests will not smoke in the venue (including all outdoor patios and terraces).
Please refer to the Smoking Policy for more information.
Guests will comply with all requests from venue staff regarding facility operations and emergency response procedures.
Guests are responsible for their own good time and are expected to report any incident, concern, or inappropriate behavior to venue team members as soon as possible.
CineVita team members have been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest Security or Guest Services team member.
Guests who choose not to adhere to these provisions will be subject to ejection without refund and may also be in violation of city ordinances, resulting in possible arrest and prosecution. If you feel that our team does not address any issues to your satisfaction, please request to speak with a Supervisor or Manager immediately. Venue Management reserves the right to approve, adjust, or enforce any policy at their discretion.
Guest Dress Code
Guest Prohibited Items
The following is a current list of items that are prohibited at CineVita and is subject to change. Please contact Customer Service for specific policies/information.
- Large bags, luggage, camera bags. Please refer to the Bag, Backpacks and Baby Bags policy for exceptions.
- Weapons of any kind (guns/knives/pepper spray), any object that can be used to inflict bodily injury or disrupt the event, chemical dispensing devices, noise-making devices, 2-way radios, handcuffs.
- Laser pointers, light/glow sticks, flashlights, fireworks.
- Drugs and/or illegal substances, outside alcohol.
- Outside food & beverage, chewing gum, glass bottles, cans, flasks, coolers.
- Electronic cigarettes, vaporizers, marijuana, CBD, tobacco, or similar products.
- Professional photography equipment (detachable/interchangeable lenses), audio/video recording devices (GoPros), tripods, monopods (selfie sticks), tablets, laptops, computers, promotional materials.
- Unmanned and Remote-Controlled Aircraft Systems (i.e., drones).
Guest Wifi
There is no public WiFi available.
Outside Food & Beverage Policy
Guests may not bring outside food and/or beverage items into the venue at any time. Glass bottles or metal cans are strictly prohibited. Guests must dispose of unauthorized items prior to entrance into the venue or return them to their vehicle. Guest Services will not check-in or store any food or beverage items. Guests with specific/special dietary needs should contact our Guest Services team to discuss the food options available. Exceptions may be made at CineVita’s discretion.
Pet & Animal Policy
At CineVita, animals or pets of any kind are prohibited with the exception of trained service animals and service animals in training for guests with disabilities. Certified Service Animals are welcome inside the venue on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. Guests may take their service animal outside of the venue to relieve itself but must speak with a Guest Services team member prior to leaving the venue. A guest whose service animal poses a threat to the safety of other CineVita guests and employees may be asked to escort the animal off the premises.
Photo & Filming Policy
Non-professional, non-flash still photography or videography is permitted during performances at most events (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). However, guests are welcome to take photos prior to and after the performances. Video recording devices, audio recording devices, GoPro cameras, monopods, tripods, selfie sticks, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside CineVita at any time. Flash photography is prohibited at all times. This policy will be strictly enforced, and management reserves the right to deny any electronic device at their discretion.
Re-Entry Policy
CineVita is enforcing a “no re-entry” policy for all ticketed events. Once a guest who has had their ticket scanned for entry leaves the venue, they will not be permitted to return using the same ticket. For emergency situations, please contact a Security or Guest Services team member.
See Something Say Something
The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime, and other threats to the proper law enforcement authorities.
If you see something, say something! To report suspicious activity, see your nearest Guest Services or Security team member